Products returns / Cancellations

Deadline for returning an item

In accordance with the provisions of Article L.121-21 of the Consumer Code and Article 8. EXCHANGES AND RETURNS OF THE PRODUCT (S) of the general conditions of sale, the customer has a period of fifteen days to assert the right of withdrawal without having to justify reasons. The starting point of this period is the reception date of the order by the customer or by the third party designated by him/her.

Return and refund policy

To exercise the right of withdrawal the customer must notify the company "Berthe Web" in charge of the marketing of the Brand Berthe aux Grands Pieds of the decision to withdraw before the expiration of the 15 days period.

Please click here to access “the request to return” section in your customer area page.

The product (s) must be returned within thirty (30) days by your own means to the following address :

Berthe Aux Grands Pieds - SAV
12 Rue de Verdun
71300 Montceau-Les-Mines

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